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Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how Core Advantage Pty Ltd ("Core Advantage", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit osgoodschlatters.net (the "Site"), purchase or use our online training programs, or otherwise interact with us.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Who we are

Core Advantage Pty Ltd is a sports performance and rehabilitation business based in Melbourne, Australia. We sell online training and rehabilitation programs (including our Osgood-Schlatter, Sever's, Adult Osgood, and Return to Performance programs) to customers worldwide.

Data controller: Core Advantage Pty Ltd

‍Contact: osgood@coreadvantage.com.au

2. Information we collect

Information you provide to us

  • Account & purchase details — name, email address, password, and the program(s) you buy when you create an account or place an order.
  • Payment information — processed securely by our payment provider (Stripe). We do not store your full card details on our servers.
  • Program & support information — messages you send us, reviews you submit, posts in our online community, and any information you share with our coaches (which may include details about your or your child's symptoms or progress).
  • Communications — emails and other correspondence you send us.

Information we collect automatically

  • Usage & device data — IP address, browser type, device information, pages viewed, referring URLs, and interactions with the Site.
  • Cookies & similar technologies — see Section 4.

We collect this information to operate the Site, fulfil orders, provide the programs, support you, and improve and market our services.

3. How we use your information

We use your personal information to:

  • create and manage your account and deliver the programs you purchase;
  • process payments and send receipts and order confirmations;
  • provide coaching, support, and access to our community;
  • send you service messages and, where permitted, marketing emails (you can opt out at any time);
  • measure and improve the performance of the Site and our advertising;
  • detect, prevent, and address fraud, abuse, and security issues; and
  • comply with our legal obligations.

4. Cookies & tracking technologies

We use cookies and similar technologies for essential site functionality, analytics, and marketing. You can manage your preferences at any time through the cookie consent banner on our Site, or through your browser settings.

We use the following categories:

  • Essential — required for the Site to function (e.g. login, checkout, security).
  • Analytics — Google Analytics / Google Tag Manager, to understand how the Site is used.
  • Marketing — advertising and conversion-measurement tools, including Google Ads to measure ad performance and (where permitted) show relevant ads.

Where required by law, we only set non-essential cookies after you consent.

5. How we share your information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate, including:
    • Stripe — payment processing
    • Google Firebase – Account and profile management for accessing program content
    • Google (Analytics, Tag Manager, Google Ads) — analytics and advertising measurement
    • Webflow — website hosting
    • Vimeo — video hosting for program content
    • our email marketing and online community platform providers
  • Professional advisers (e.g. accountants, lawyers) where necessary;
  • Authorities or third parties where required by law, or to protect our rights, users, or others; and
  • A successor entity in the event of a merger, acquisition, or sale of assets.

Each provider only receives the information needed to perform its function and is required to protect it.

6. International data transfers

We are based in Australia and serve customers worldwide, including in the United States, Canada, the United Kingdom, the European Union, and New Zealand. Your information may be processed in countries other than your own, including by the service providers listed above. Where we transfer personal data internationally, we rely on appropriate safeguards (such as the European Commission's Standard Contractual Clauses) where required.

7. How long we keep your information

We retain your personal information for as long as your account is active and as needed to provide the programs (which include lifetime access), to comply with our legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete or anonymise it.

8. Your rights

Depending on where you live, you may have some or all of the following rights:

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Deletion — ask us to delete your personal information.
  • Objection / restriction — object to or restrict certain processing.
  • Portability — receive your information in a portable format.
  • Withdraw consent — withdraw consent at any time (e.g. unsubscribe from marketing).

EU / UK (GDPR): Our legal bases for processing are: performance of a contract (delivering the programs you buy), your consent (marketing and non-essential cookies), our legitimate interests (improving and securing the Site), and legal obligations. You may lodge a complaint with your local data protection authority.

United States (e.g. California / CCPA): You may request to know, delete, or correct your personal information, and you have the right not to be discriminated against for exercising these rights. We do not sell personal information.

Australia (Privacy Act): You may access and seek correction of your personal information and complain about a breach of the Australian Privacy Principles; if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

To exercise any right, email posgood@coreadvantage.com.au. We may need to verify your identity before responding.

9. Children's privacy

Our programs are often used by young athletes, but purchases and accounts must be made and managed by an adult (a parent or guardian). We do not knowingly collect personal information directly from children, and the Site is not directed to children to create their own accounts.

Where a parent or guardian provides information about a child in the course of using a program (for example, a child's first name, age, or symptom/progress notes), they do so on the child's behalf and are responsible for that information. If you believe a child has provided us personal information without parental consent, please contact us at osgood@coreadvantage.com.au and we will delete it.

10. Security

We use reasonable technical and organisational measures to protect your personal information, including encrypted payment processing and access controls. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

11. Third-party links

The Site may contain links to third-party websites and embedded content (such as videos). We are not responsible for the privacy practices of those third parties; please review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes may be communicated by email or a notice on the Site.

13. Contact us

Questions or requests about this policy or your personal information:

Core Advantage Pty Ltd
‍Email: osgood@coreadvantage.com.auA